terms and conditions.
Effective Date: 26 February, 2020
welcome to mediluxe
This Site is owned and operated by Mediluxe ABN 65 608 445 781 (referred to in these terms as “Mediluxe”, “we”, “us”, and “our”). Please take the time to read the terms of use that are applicable to the use of this Site, our procedures and treatments (“services”) and the content made available to you via this Site and our social media channels (“Terms”). These Terms together with our Privacy Policy apply to all Site visitors, subscribers, customers, and all other users of the Site (“user”, “you” and “your”).
We would appreciate if you would take some time to read the conditions set out below as they apply to your use and enjoyment of our Site.
Consent to Site Terms
By accessing and using this Site, our social media channels and any other materials made available to you or provided to you on this Site, whether made available for purchase or not, you are taken to accept our Terms.
No Minors
By using the Site, accessing or purchasing any products or services, you warrant that:
(a) you are over 18 years of age and have the legal capacity to enter into a legally binding contract;
(b) have read and accepted these Terms; and
(c) will comply with these Terms.
Changes to these Terms
We reserve the right to change or modify these Terms at any time consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to use and periodically throughout your use of our Site and services. If at any time you choose not to accept these Terms, you should not use this Site.
By remaining on this Site and your continued use of this Site is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” where such an option is made available to you during your use of the Site. If you’re uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase.
Intellectual Property
The Site, products and services contain intellectual property owned by us and / or by third-parties that license the content to us (“Third-Party Licensed Intellectual Property”), including, without limitation, trademarks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as the business name, logo, all designs, text, videos, audio files, graphics, other files, and software (“Content”). Your use of the Site, the services and access to any content does not grant or transfer any rights, title or interest to you in relation to this Site, the services, products or the content.
No Commercial Use
You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever the Site, services or the Content, our Intellectual Property and Third-Party Licensed Intellectual Property in whole or in part without our prior written consent. We reserve the right to immediately remove your access to our Site, products and services, Content, without refund, if you are found to be violating these Terms.
Links to Other Websites
Our Site and social media channels may have links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way, endorse, control or approve of and nor are we responsible for the content on those websites. It’s up to you to decide if those websites and their content work for you, and we recommend that you investigate and do your homework to find that out.
Privacy
These Terms also include our Privacy Policy which can be accessed here.
Creating an Account
To book appointments and access some features of the Site, you may have to register an account. This means you’ll have to give us accurate information including your name, your business name, address, a valid email address and telephone number and you must be at least 18 years old. You warrant that any information you provide during the account set up process is accurate and correct at the time you provide the information and that you’ll update information should there be any changes to the information provided. You’ll be solely responsible for the activity that occurs on your account (including orders placed on your account) so keep your account password secure.
We reserve the right to suspend or cancel your account at any time, in our sole discretion, if you breach any provision of the Terms or applicable law or where your conduct impacts our reputation.
Prices and Payment
All prices are in Australian Dollars (AUD) and are inclusive of any Australian Goods and Services Tax (GST) (as applicable). The prices indicated on the Site may change at any time without advance notice to you. If you’ve purchased our products or services, it will be charged at the price in force at the time a customer’s order is validated.
We reserve the right at any time to modify or discontinue the product or service without notice at any time. We shall not be liable to you, or to a third-party for any modification, price change, suspension or discontinuance of the product or service.
We may from time to time provide discounted products and / or services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.
We offer visitors who want to purchase from our Site the option to pay for the products and / or services by credit card or such other method of payment as notified by us from time to time. You acknowledge and agree to make timely and full payments to us for the products and/or services purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to the products.
Procedures and Treatments
Results may vary from patient to patient. Please book a consultation to see if a procedure or treatment is suitable for you.
If you have any pre-existing medical conditions that may impact the procedure or treatment available, please consult with your medical practitioner before embarking on a course of treatment or a procedure.
You will be required to complete a consent form and disclose any relevant medical information to us before receiving treatment. You agree to take responsibility for your disclosure, and for any failure by you, to disclose and relevant information.
If you have provided inspiration via picture or document, you relieve Mediluxe of any responsibilty if the provided treatment does not completely match your picture or document. As it is provided only as inspiration and Mediluxe cannot guarantee exact same results as effects of procedures vary.
Cancellation Policy
Where you make a booking for any of our services, then these terms, including this cancellation policy will apply.
We value your business and ask that you respect our business scheduling policies. We appreciate and understand that circumstances arise where clients may need to change or cancel their appointments. Please let us know if you need to cancel or re-schedule your appointment.
Booking Deposits
Booking deposits are non-refundable. If you provide us with more than 24 hours notice prior to rescheduling or cancellation, the booking deposit amount will be used as a credit against your next booking. Any rescheduling or cancellations within 24 hours of your appointment time will incur a cancellation fee which equals the total booking deposit paid.
Late for Appointments
If you are more than 10 minutes late for your appointment without prior notice, your booking will be cancelled and you will be charged $50 of the cost of the treatment you have booked.
Persistent Failure to Show Up
Where you have failed to show up for more than one appointment, in addition to retaining the cancellation charge for those treatments, for any future bookings, we will require you to pay for the service in full at the time of booking.
Refund Policy
We do not provide refunds on any purchases, including any prepaid packages, services (whether paid in full or not) where you change your mind, where your circumstances change, or in the event that you choose to discontinue your treatment.
Any prepaid services or treatments of 6 or more automatically expire after 1 year from the initial date of purchase. No refunds or exchanges will be made.
All treatments and services are not transferable to other treatments or other individuals.
Deposits paid for all treatments are non-refundable.
All our treatments are provided by a qualified therapist. If you have had a treatment that you are not satisfied with, please bring this to the attention of the therapist immediately and we will follow our complaints procedure (detailed below). We do not give refunds on any treatments, however we will consider your concerns immediately and try to resolve matters as quickly as possible.
Complaints Procedure
We pride ourselves on ensuring that every client enjoys their experience and the service they receive at our salon. We recognise that on occasion, things can go wrong. If this happens, we will do our very best to put things right at the earliest possible opportunity. If you are not happy with the service you receive, please ensure that you inform us immediately we will ensure that all complaints are followed through and documented and where appropriate, action will be taken to prevent a recurrence.
The most efficient way of resolving a problem is to bring it to our attention immediately. Please bring your concern to the attention of the therapist providing the treatment. They will listen to your concerns and will do what they can to resolve the problem. All complaints must also be sent to hello@mediluxe.com.au. Please provide as much detail as possible, including details of treatment, date and time of your appointment and the reason for the complaint. Your complaint will be assessed and we will aim to get back to you within 48 hours of receiving your complaint.
Information and Advice
Our Site may have articles and content that is of a general nature and is not intended to constitute or replace professional advice for individual or specific situations and does not take into account your specific needs or circumstances. The information contained on the Site is not a substitute for obtaining advice specific to your circumstances from a qualified professional. We do not accept responsibility for determining whether our services are appropriate for you, We reserve the right to deny service and refund the cost of that service for any reason including where we believe that the service would be dangerous or would not be appropriate for you, or we believe that further professional advice should be sought.
We do our best to ensure that where we retail any products online, that the colours of any products are accurately displayed, please note, that on occasion the colour on our Site may seem different, depending on the device you use this can be for a number of reasons which are outside of our reasonable control, and may not accurately reflect the colour of the product.
By referencing any products or services on our Site, including any processes or other information, this does not constitute or imply our endorsement, sponsorship or recommendation of the products or services.
Submitting Content to Site and Social Media
We always appreciate interaction on our social media channels and feedback about our Site, products and services, as it helps us to improve our Site and our products and services. Through the use of this Site, you may be invited to submit a review, you can also comment on our blog or other parts of our Site or interact with us via our social media channels. We love to hear from you!
Where you do decide to submit such feedback or comments, you represent and warrant that (a) you are the sole author and owner of the intellectual property and any other rights in that content (or have the right to use that content with appropriate consents and permissions) (b) give us permission to post or otherwise use that feedback on our social media or other channels and (c) you waive any and all existing and future moral rights (as defined in the Copyright Act 1968(Cth) in the content you provide us; (d) the content does not violate these Terms; and (e) you are at least 18 years old.
We reserve the right to remove a review or comment if such review or comment contains (a) libelous or otherwise unlawful, abusive or obscene material; (b) attacks our employees or another contributor; (c) contains material that discloses your personal information; or (d) is unrelated to the post or content to which you have reviewed or commented on.
Our Site and social media channels may feature user reviews of the products and/or services as well as blogs by guest bloggers, these reviews and content of the guest blogs in no way represent the views or opinions Medilux or its owners, shareholders, employees or others, but are the sole product of its creator. We disclaim all liability with respect to any content submitted by the user or guest blogger.
Competitions
We may from time to time run competitions through this Site and / or through our social media channels. Your participation in those competitions is subject to these Terms and any terms and conditions that are specific to each competition. The laws of Queensland will govern all competitions run by us.
Prohibited Use
In addition to any other prohibitions, you must, under no circumstances, use the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, laws, or local ordinances and (d) attempt to change, remove, deface, hack or otherwise interfere with this Site or any material or content displaced on the Site.
Warranties and Disclaimers
This Site is provided on an “as is” and “as available” basis and to the fullest extent permitted by law we make no representations or warranties about our Site and / or the products or services including that:
they are suitable, reliable, complete, secure, accurate or fit for any particular purpose;
access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or
there is no possibility of failure to store communications or other data.
Limitation of Liability
To the fullest extent permitted by applicable laws, in no event are we responsible for any losses and expenses however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with your use of our Site and /or our products or services, your inability to access our Site, interruption or outage of our Site or the fact that content on our Site or in our services is inaccurate, incomplete or out of date. Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
Our Right to be Indemnified by You
To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of this Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.
Breach and Termination
The agreement constituted between us by your use of the Site may be terminated (a) where you breach any provision of these Terms; or (b) at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorised to access the Site.
Severability
If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms will remain in full force and effect.
Ceasing our Website
We have the right to discontinue this Site. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.
Assignment
We are permitted to assign, transfer and subcontract our rights and/or obligations under these Terms without any notification or consent required. However, you are not permitted to assign, transfer or subcontract your rights and/or obligations under these Terms.
Entire Agreement
These Terms (together with our Privacy Policy and disclaimers) contained on this Site, constitute the entire understanding and agreement between us and you, in relation to your use of this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, respect to this Site and your use of this Site.
Governing Law and Jurisdiction
All Terms shall be construed in accordance with and governed in all respects by the laws of the State of Queensland, Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost effectively and efficiently as possible. Where a dispute cannot be resolved, you agree to submit to the non-exclusive jurisdiction of the courts of the State of Queensland, Australia.